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FAQ

  1. Do I need to be referred by a doctor for Physiotherapy treatment?
    No but if you are claiming on your medical insurance you need to contact them first as they may require a medical referral.
  2. How long are appointments?
    First appointments are 45 minutes to one hour and include a full assessment & treatment. Follow-up appointments take 30 minutes.
  3. Can you see me straight away?
    Yes. We can usually see you within 24 – 48 hours. Sometimes same-day appointments are available. We also operate a cancellation list so you could be contacted sooner if an earlier appointment becomes available.Our friendly receptionists will arrange your appointment for you and answer any questions you may have.
  4. Will I be given exercises?
    Yes. We will always give advice on the management of conditions and appropriate exercises to do in between treatments to optimise the recovery process. Tailor made exercise sheets are also given for you to take home.
  5. Can I refer myself?
    Yes. You can make an appointment without a referral from your GP although some insurance companies may require this if you have Private Health cover.
  6. I have Private Medical Insurance – am I covered with you?
    Yes. We are recognised by all the major insurance companies, as we are all Chartered & State Registered Physiotherapists. You will need to check with your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand.
  7. May I know your payment terms?
    Yes. Payment is made after each consultation either by cheque or cash or cards. Receipts are available for health insurance companies.
  8. Do you know how many treatments I will need?
    Yes. Although we do not have a set number of treatments for any condition – each patient is an individual. However, following your first appointment the Physiotherapist will discuss the anticipated number of treatments.
  9. Will I always see the same Physiotherapist?
    Yes. We are sure that you would prefer to be seen by the same Physiotherapist during your series of treatments.
  10. Can I have a Home Visit?
    Yes. Sometimes it is necessary to visit patients at home but this is usually only required after surgery or if a patient is housebound and unable to travel. The cost of a Home Visit has to include travel time from the clinic and so this does increase the cost of treatment. Please contact us for more details.
  11. How do I know if a Physiotherapist is fully qualified?
    The title of Physiotherapist is now protected and can only be used by those registered with the Health Professions Council. They will have MCSP after their name which stands for Member of the Chartered Society of Physiotherapy.
  12. How quickly will I be seen?
    We do not keep a waiting list and will see you on the same day if possible or usually within a few days. Please fill out our appointment form if you are ready for treatment click here.
  13. What do I need to wear?
    The Physiotherapist will need to see the affected area so you may need to undress to your underwear. Bring shorts if you wish. Bowen Therapy may be performed through light clothing.